By booking an appointment or receiving treatments at our skin clinic, you agree to comply with these Terms & Conditions. Our clinic is committed to providing safe, professional, and high-quality aesthetic and skincare services.

Appointments are subject to availability and must be booked in advance.

Clients are requested to arrive on time for their scheduled appointment.

Late arrivals may result in a shortened treatment time or rescheduling of the appointment.

The clinic reserves the right to refuse or reschedule treatment if it is considered unsuitable or unsafe.

A consultation may be required before certain treatments.

All treatments are based on individual skin type, concerns, medical history, and suitability.

Results may vary between individuals depending on skin condition, lifestyle, hormonal factors, and response to treatment.

No guarantee can be made regarding specific treatment outcomes.

Clients must provide accurate information regarding:

Medical history

Allergies and sensitivities

Current medications

Pregnancy or breastfeeding status

Previous cosmetic or aesthetic treatments

Failure to disclose relevant information may affect treatment safety and results.

All cosmetic and aesthetic treatments may carry potential risks and side effects.

Clients must follow all pre-treatment and aftercare instructions provided by the clinic.

The clinic is not responsible for complications resulting from failure to follow recommended aftercare advice.

Treatment packages are designed based on individual requirements and have 18-month expiration.

Packages and prepaid treatments must be used within the specified timeframe.

Treatments cannot be transferred to another person unless approved by the clinic.

Prices are subject to change without prior notice.

Full payment details will be provided before treatment.

Promotional offers and discounts may have specific terms and expiry dates.

a. Treatment Services

Due to the personalised nature of skin and aesthetic treatments, all treatment payments are non-refundable once the service has been provided.

b. Prepaid Treatments and Packages

Payments made for prepaid treatments, packages, memberships, or treatment plans are non-refundable.

Unused sessions may be subject to clinic approval and applicable terms.

Clients are encouraged to discuss treatment expectations during consultation before purchasing packages.

c. Products

For hygiene and safety reasons, skincare products and retail items cannot be returned or refunded once purchased, unless the product is faulty or required under applicable consumer protection laws.

Treatment results vary from person to person.

Lack of expected results does not qualify for a refund.

The clinic does not guarantee complete removal, correction, or elimination of any skin concern.

Clients must provide adequate notice for cancellations or appointment changes.

Failure to attend an appointment or late cancellations may result in loss of deposits or treatment credits.

Rescheduling is subject to availability and clinic policy.

The clinic reserves the right to update these Terms & Conditions and policies at any time. Any changes will apply from the date of publication.

By booking an appointment or purchasing a treatment, you acknowledge that you have read, understood, and agreed to these Terms & Conditions and No Refund Policy.